MTTR (mean time to recover: This is the time it takes to recover the level of service after an outage. asks the EEAS to provide all information on service agreements with the Council or the Commission. The service of a system is managed on the basis of service level agreements and/or agreements at the operational level. The technical specifications of an ALS are generally described by either a Service Level Specification (SLS) that could be translated into French by Level Specification Service or SLO (Service Level Objectives) which could be translated into French. The SLS is technically a guide that defines certain criteria that the service must provide. For its part, the SLO proposes the necessary measures to measure the quality of services as described in the SLS. Like the formalization of a negotiated agreement between two parties. It is a contract between the customer and the supplier, or between suppliers. It imposes in writing the expectation of the parties as to the content of the benefits, their terms of execution, the responsibilities of the parties, the guarantees, i.e. at the level of the service.
For example, the ALS may indicate availability, performance, operation or any other attribute of the service concerned, such as billing.B. billing or penalty (financial or otherwise) in the event of a violation of the ALS DAS. The constraints of the update domains are linked by service level agreements for service applications. The service level agreements with the DTCs, the national central banks (NCBs) and the four BC TSF (time-time factor): this is the percentage of calls received within a specified time frame. In the past, since the late 1980s, the S ALS has been used by telephone operators (for landlines) in their contracts with companies. More recently, the IT departments of some large companies have taken up this idea and use it as S ALS with their customers, usually users of other services, to allow a comparison between the quality of service provided and the promised quality of service and, if necessary, to replace the provider with another.